1Definitions
- "We," "us," "our," and "Paramount" mean Paramount Home Protection, the provider and obligor of this agreement.
- "You" and "your" mean the contract holder named on the Declarations Page, the purchaser of this agreement.
- "Covered Property" means the single-family home, condominium, townhome or mobile home listed on your Declarations Page, used as a residence and not for commercial purposes, of any size; homes of 5,000 square feet or more are priced at the larger-home rate.
- "Covered Item" means an appliance or system listed for your plan in Section 4, located inside the main foundation of the home or attached garage, unless stated otherwise.
- "Declarations Page" means the confirmation we send when you buy your plan. It lists your plan, Covered Property, term, price and service call fee.
- "Normal wear and tear" means a mechanical or electrical failure caused by routine, everyday use over time.
- "Service Call Fee" means the amount you pay for each service request, shown on your Declarations Page.
- "Technician" means a licensed service professional employed by or dispatched by Paramount.
2Term & start of coverage
This agreement lasts for 12 months, or for the term shown on your Declarations Page. Monthly plans continue month to month until cancelled under Section 13.
Coverage begins 30 days after we receive your first payment. If you buy this agreement as part of a real estate sale, coverage begins on the closing date, provided we receive payment within 14 days of closing.
If you choose the special offer of 2 additional months of coverage, those months are added to the end of your first term at no charge.
3Plans & pricing
| Plan | Monthly | Annual |
|---|---|---|
| Platinum | from $59.99 / month | from $799.99 / year from $599.99 first year with special offer |
| Gold | from $49.99 / month | from $699.99 / year from $499.99 first year with special offer |
Prices shown are starting prices for a single-family home under 5,000 sq ft. Your final price depends on the property type (single family, condo, town home, mobile, or two- to four-family) and size of your home and appears on your Declarations Page. Applicable taxes are added where required.
Service Call Fee: $75 per service request, or the amount on your Declarations Page. You pay it when the technician arrives. If the same failure on the same Covered Item recurs within 30 days of a completed repair, no new fee is charged.
Special offer: eligible new plans receive $200 off the first year's price and 2 months of coverage at no charge. The offer cannot be combined with other discounts, has no cash value, and does not apply to renewals.
Payments: monthly plans are charged on the same day each month. If a payment fails, we will notify you and give you 15 days to pay before suspending coverage.
4Covered items
When a Covered Item fails from normal wear and tear during the term, we will repair or replace it as described in this agreement.
| Covered Item | Platinum | Gold |
|---|---|---|
| A/C system (up to 2 units) | ✓ Covered | Not covered |
| Heating system (up to 2 units) | ✓ Covered | Not covered |
| Ductwork | ✓ Covered | ✓ Covered |
| Refrigerator | ✓ Covered | Not covered |
| Oven | ✓ Covered | ✓ Covered |
| Cooktop | ✓ Covered | ✓ Covered |
| Built-in microwave | ✓ Covered | ✓ Covered |
| Dishwasher | ✓ Covered | ✓ Covered |
| Garbage disposal | ✓ Covered | ✓ Covered |
| Trash compactor | ✓ Covered | ✓ Covered |
| Clothes washer | ✓ Covered | Not covered |
| Clothes dryer | ✓ Covered | Not covered |
| Plumbing system | ✓ Covered | ✓ Covered |
| Plumbing stoppage | ✓ Covered | ✓ Covered |
| Water heater | ✓ Covered | ✓ Covered |
| Electrical system | ✓ Covered | ✓ Covered |
| Ceiling & exhaust fans | ✓ Covered | ✓ Covered |
| Garage door opener | ✓ Covered | ✓ Covered |
| Whirlpool bathtub | ✓ Covered | ✓ Covered |
5Coverage limits
Per item: our total liability will not exceed $1,500 per Covered Item per term for access, diagnosis, repair and/or replacement, unless a lower limit applies below.
Item limits
The following Covered Items have a lower limit for access, diagnosis, repair and/or replacement:
| Covered Item | Limit |
|---|---|
| Plumbing system & plumbing stoppage | $500 per term |
| Water heater | $500 per term |
| Electrical system | $500 per term |
| Ductwork in concrete or inaccessible areas | $500 per term |
| Whirlpool bathtub | $200 per term |
| Garbage disposal | $200 per term |
| Ceiling & exhaust fans (up to 2 units) | $200 per term |
Other limits
- Walls and ceilings: when we open a wall or ceiling for a covered plumbing repair, we will restore it to rough finish, up to $500 per claim.
- Refrigerant: up to $10 per pound per occurrence. You pay any cost above $10 per pound.
- Professional-series appliances: no more than $1,000 in total for professional-series or similar appliances.
- Maintenance records: without proper maintenance records and pictures, the most we will pay for any system or appliance is $150.
- Heating and A/C: covered for units up to 5-ton capacity. Platinum covers up to 2 heating units and 2 A/C units.
- Number of units: coverage is for one unit, system or appliance of each type, unless stated otherwise or additional fees are paid.
- Code upgrades and haul away: we do not pay for upgrades or modifications to meet federal, state or local law, or for removal and disposal of old equipment.
If a repair or replacement costs more than the limit, you may pay the difference and we will complete the work, or you may accept a cash payment up to the limit.
6Item details
A/C system and heating system
Covered: compressor, condenser, evaporator coil, fan motors, blower, thermostat, heat exchanger, burners, igniters, gas valves, electrical components and refrigerant recharge with a covered repair. Not covered: window or portable units, geothermal and solar systems, cleaning, filters, humidifiers, air purifiers, and mismatched or undersized systems.
Ductwork
Covered: leaks and breaks in ductwork from the heating or cooling unit to the point of attachment at registers and grills. Not covered: ducts in concrete or inaccessible areas, insulation, registers, grills and dampers.
Refrigerator
Covered: all parts and components that affect the operation of the main kitchen refrigerator, including the water dispenser. The built-in ice maker is covered only if you add Refrigerator Ice Maker optional coverage. Not covered: food spoilage, shelves, bins, handles, lights and water lines outside the unit.
Oven, cooktop and built-in microwave
Covered: burners, elements, igniters, controls, clock, timer and thermostat. Not covered: racks, knobs, rotisseries, lights, glass, and countertop microwaves.
Dishwasher, garbage disposal and trash compactor
Covered: all mechanical and electrical parts that affect operation. Not covered: racks, baskets, rollers, removable buckets, and disposal jams from foreign objects.
Clothes washer and clothes dryer
Covered: all parts that affect primary operation of one washer and one dryer. Not covered: soap dispensers, lint screens, knobs, venting, and damage to clothing.
Plumbing system and plumbing stoppage
Covered: leaks and breaks in water, drain, gas, waste and vent lines inside the home's foundation; valves; toilet tanks, bowls and mechanisms; and clearing of drain stoppages accessible through an existing cleanout, up to 100 feet. Not covered: fixtures, faucets, shower heads, sewage ejector pumps, stoppages from roots or collapsed lines, and lines outside the foundation.
Water heater
Covered: gas or electric tank water heaters up to 75 gallons, including thermostat, elements, burner and valves. Not covered: tankless and solar units, sediment buildup, vents and flues.
Electrical system
Covered: wiring, panels, breakers, fuses, switches and outlets inside the home. Not covered: fixtures, lighting, inadequate wiring capacity, power surges and solar or backup generators.
Ceiling and exhaust fans
Covered: motors, switches and controls of ceiling and exhaust fans. Not covered: blades, light kits and remote controls.
Garage door opener
Covered: motor, switches, receiver, sensors and gears. Not covered: doors, springs, hinges, tracks, rollers and remote transmitters.
Whirlpool bathtub
Covered: pump, motor and switch assembly. Not covered: jets, tub, fixtures, heaters and cracks.
7Optional coverage
You may add optional coverage to a Platinum or Gold plan for an additional charge. Optional items are covered only if they appear on your Declarations Page and are paid for. Each item is subject to the Service Call Fee, the exclusions in Section 8, and the limit per term shown below, which covers access, diagnosis, repair and/or replacement.
| Optional item | What's covered | Limit per term |
|---|---|---|
| Laptops, tablets & TVs | Up to 2 laptops, 2 tablets and 2 televisions used in the home: power supply, motherboard, screen failure from normal use. Excludes accidental damage, liquid, theft, batteries, software and data loss. | $1,500 |
| Additional oven | One additional built-in oven, covered the same as the primary oven. | $1,500 |
| Second refrigerator | One additional refrigerator in the home or garage, covered the same as the primary refrigerator. | $1,500 |
| Refrigerator ice maker | Built-in ice maker and its parts in the main refrigerator. | $200 |
| Free-standing ice maker | One stand-alone ice maker: compressor, motors and controls. | $200 |
| Stand-alone freezer | One free-standing freezer: compressor, thermostat and electrical parts. Excludes food spoilage. | $1,500 |
| Wine cooler | One built-in or free-standing wine cooler: compressor, thermostat and controls. | $1,500 |
| Additional A/C system | One additional central A/C unit beyond your plan's limit, covered the same as the A/C system. | $1,500 |
| Additional heating system | One additional central heating unit beyond your plan's limit, covered the same as the heating system. | $1,500 |
| Additional water heater | One additional tank water heater up to 75 gallons. | $500 |
| Additional garage door opener | One additional garage door opener, covered the same as the primary opener. | $1,500 |
| Water softener | Mechanical and electrical parts of one water softener. Excludes resin, salt, filters and leased units. | $500 |
| Central vacuum | Motor, switches and electrical parts. Excludes hoses, attachments and clogs. | $1,500 |
| Generator | One permanently installed standby generator: engine, alternator, transfer switch and controls. Excludes portable generators and fuel. | $1,500 |
| Sump pump | One permanently installed sump pump for ground water. Excludes battery backups and pumps for sewage. | $500 |
| Pool / spa | Above-ground and in-ground equipment for one pool and one built-in spa: pump, motor, filter, heater, timer and above-ground plumbing. Excludes liners, structure, cleaning equipment and chemicals. | $500 |
| Additional spa | One additional spa or hot tub, covered the same as Pool / Spa equipment. | $500 |
| Sprinkler system | Underground lines, valves and timer of the permanently installed lawn sprinkler system. Excludes heads, root damage and drip systems. | $200 |
| Well pump | One well pump for domestic water: pump, motor, pressure switch and tank. Excludes well casing, redrilling and water quality. | $500 |
| Septic system | Main line from the home to the tank, the tank itself and the septic ejector pump. Excludes leach lines, field lines and lateral lines. | $500 |
| Septic pumping | One septic tank pumping per term when a stoppage is caused by a septic backup. | $500 |
| Limited roof leak | Repair of roof leaks over the occupied living area caused by normal wear and tear. Excludes roof replacement, flat roofs, gutters, skylights, storm damage and leaks from missing shingles. | $500 |
| Rekey | Rekeying of up to 6 exterior door locks, once per term, with up to 4 keys provided. | $1,500 |
8What's not covered
In addition to the item-specific exclusions above, this agreement does not cover:
- Conditions that existed before coverage began, or that a reasonable inspection would have found.
- Failures caused by misuse, abuse, neglect, lack of maintenance, improper installation or prior repairs.
- Damage from fire, flood, freezing, lightning, storms, earthquakes, pests, accidents or power surges.
- Secondary or consequential damage, including water damage, mold, food spoilage and loss of use.
- Cosmetic defects or parts that do not affect how an item works.
- Items covered by a manufacturer's warranty, service agreement or insurance.
- Commercial-grade equipment or property used for business purposes.
- Repairs done by anyone other than a Paramount technician, unless we approved them in advance.
- Recalls, manufacturer defects, removal of hazardous materials, and costs to meet new codes or laws.
This agreement is not homeowners insurance. It does not cover sudden or accidental damage to your home or belongings.
9Requesting service
- Call 1 (855) 444-9411, any time, 24 hours a day, 7 days a week, as soon as you notice a problem and before the term ends.
- We will contact you to schedule a visit, normally within 24 to 48 hours.
- A licensed Paramount technician will diagnose the problem and, if covered, complete the repair or recommend a replacement.
- You pay the Service Call Fee when the technician arrives.
Emergencies: we give priority to failures that cause no heat in cold weather, no A/C in extreme heat, no hot water, or a plumbing leak causing active damage, and we will try to dispatch the same day.
Covered repairs are guaranteed for 90 days for parts and 30 days for labor.
10Repair or replace
We decide whether to repair or replace a Covered Item. When we replace an item, we will provide one of similar features, capacity and efficiency, though not necessarily the same brand, color or dimensions. Instead of a replacement, we may offer a cash payment, which will not exceed the depreciated value of the item being replaced. You must accept a cash offer within 60 days.
We may use new or refurbished parts of equal quality. If parts are delayed or unavailable, we are not responsible for the delay, and we may offer a cash payment instead.
11Your responsibilities
- Maintain Covered Items as the manufacturer recommends, including changing filters and cleaning coils.
- Give our technician safe, clear access to the Covered Item and an adult 18 or older present at the visit.
- Pay the plan price and Service Call Fee when due.
- Take reasonable steps to prevent further damage, such as shutting off water to a leak.
12Renewal & transfer
Annual plans renew automatically for another term at the regular annual price shown in Section 3 (or the then-current price) unless you tell us otherwise. We will notify you at least 30 days before renewal, including any price change. We may decline to renew for any lawful reason with 30 days' notice.
If you sell the Covered Property, you may transfer the remaining coverage to the new owner by calling us with their name and closing date. There is a $75 transfer fee.
13Cancellation
- Within 30 days: you may cancel for a full refund if no service has been requested.
- After 30 days: you may cancel at any time by calling 1 (855) 444-9411. We will refund the unused portion of an annual plan, minus the cost of any services we have paid and a $75 administrative fee, where state law allows. Monthly plans stop at the end of the current billing month.
- By us: we may cancel for non-payment, fraud or misrepresentation, by giving written notice as required by law, and will refund any unearned amount.
14Limitation of liability
Our liability under this agreement is limited to the cost of repairing or replacing Covered Items, up to the limits in Section 5. We are not liable for indirect, incidental or consequential damages, including property damage, personal injury or loss of use, except where the law does not allow this limitation.
15Disputes
If you have a concern, call us first and we will work to resolve it. If we can't resolve it, either party may bring a claim in small claims court, or the dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its consumer rules, where state law allows. You and we each give up the right to a jury trial and to take part in a class action. You may opt out of arbitration by notifying us in writing within 30 days of purchase.
16General terms
- This agreement, your Declarations Page and any state provisions are the entire agreement between you and us.
- If any part of this agreement is found unenforceable, the rest remains in effect.
- We may make changes only with written notice to you before your next term.
- We collect and use your information as described in our Privacy Policy and only to provide service under this agreement.
17State provisions
Some states regulate home service agreements. Where this agreement conflicts with the law of the state where the Covered Property is located, the state's law controls, and any state-specific provisions provided with your Declarations Page apply.